Online Booking Request
All rates are per apartment (not per person)
Booking made by the clients shall be deemed to be “Online Booking Request” for the relevant apartment subject to availability. Member of city centre booking Client Relationship Team will communicate confirmation of booking within 24hrs on weekdays and up to 48 hrs on weekend through email or Telephone.
In the event that the apartment of your choice is fully booked at the time of submitting online booking request, City centre booking will endeavour to offer you an alternative apartment of similar price, quality and location. We will not, proceed with an alternative reservation without your prior approval by telephone or email.
- Once you receive a booking confirmation by email of your booking with the relevant booking details and the apartment you have requested is available. This applies whether you are booking by telephone or email or via our website. It is your responsibility to check your emails regularly and to advise us of any change to your email address.
- In respect of all bookings relating to apartments not operated by City Centre Booking, we act as an introductory agent on behalf of our preferred suppliers. Your contract for such bookings will be with the actual preferred supplier. All such bookings will also be subject to the relevant preferred supplier’s conditions in addition to these conditions. A copy of our supplier’s terms and conditions are available upon request.
Smoking Policy
Smoking is strictly forbidden in any of the apartments in the City Centre Booking portfolio. If you do wish to smoke, then you are politely requested to use the allocated smoking areas provided, or smoke well away from the building. It remains your responsibility to ensure that no one smokes in the property. A charge will be incurred, should there be any surplus charges for additional cleaning or any damage caused as a result of smoking or smoke damage to the property.
Rates and Payment
You, the customer agree to pay all rental costs and other charges relating to the apartment and will be liable for payment of any incidentals caused during period listed on the booking confirmation form which accompanies each booking. You will also be liable for all and any damage to the apartment or the fixtures fittings and chattels beyond normal wear and tear. All customers will pay all rental costs and charges in GBP, or the preferred currency from the landlord depending on which country.
The rates we advertise are to the best of our knowledge and correct at the date of publication. We do however reserve the right to change any rates from time to time. Rates can go up or down. Rates quoted are based on the rates prevailing at the time a booking is confirmed. Rates will be quoted in pounds sterling inclusive of VAT. Once a booking has been confirmed, City Centre Booking will not change the rate quoted unless you amend the booking. VAT is charged at the rate in force advised by HMRC.
As an agent City Centre Booking will pass on any rate increase in accordance with the conditions of the contract with your supplier as soon as the supplier makes us aware of the increase.
Bookings can be made by credit card or Debit Card (Visa, Master card, American Express) note credit cards will incur a transaction fee of 3% + VAT of the total amount payable.
Arrival and Departures
Check-in with most apartments is from 3 pm. any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra day unless otherwise agreed. Early check-in cannot be guaranteed unless the booking is made from the night before arrival/for the night after departure.
Apartments are available for occupation up to 11am on the day of departure. Any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra day unless otherwise agreed. Late check out cannot be guaranteed unless the booking is made until the night after departure. Key deposit details will be provided to the guest or Booker prior to the checkout date.
Cancellation Policy
Depending on which apartment you choose or which landlord you go with, the cancellation policy will vary. To get detailed information on cancelling your apartment, then please refer to the apartment’s home page.
To cancel a reservation, please contact City Centre Booking’s Superior Support team as soon as possible either by telephone or email, quoting your booking reference number. If any cancellation charges will apply, we will liaise with the apartment owners and work on your behalf to try to reduce such charges to a minimum. We will contact you to confirm what these charges will be prior to it being taken from your credit card. All customers are heavily advised to thoroughly check your apartment’s cancellation policy prior to submitting a booking request.
Needless to say if you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified period, the landlord is entitled to charge the full outstanding amount to your credit card.
Limitation of Liability
www.CityCentreBooking.com acts only as an introductory agent for the suppliers (accommodation providers).
www.CityCentreBooking.com excludes all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. We shall not be liable for any loss or damage suffered as the result of the use of this website.
Individual apartments may vary in style, size and layout. Photos displayed on the apartment display page is for illustration purposes only, please note that actual apartment furnishings may differ in equipment and style. Although accommodation and location are confirmed in advance, the exact apartment may not be guaranteed earlier than 48 hours prior to arrival.
Damages Policy
A copy of the property inventory can be found in the back of the Property Information Pack, which will be shown to you upon arrival and is in the property. It is the responsibility of the guest, to check the inventory schedule and to advise the landlord of any discrepancies within 48 hours of check-in. If upon check-out any of the items stated on the inventory are found to be damaged or missing, the supplier reserves the right to charge the guest for the replacement of those items.
All customers are strongly advised to read the inventory upon arrival and check to see if all items are present and in working order to avoid problems on check out.
Feedback & Complaints
At City Centre Booking we aim to deliver the best possible service all the time and always welcome your feedback and suggestions. If however there has been an occasion where you feel our level of service slipped beyond normal expectations then let us know. We are constantly striving to achieve better standards and would value your feedback. Please contact your account manager in the first instance or write to us at:
Superior Support Team
53 Davies Street
Mayfair
London
W1K 5JH
Tel: +44 (0) 8458 38 26 74
Fax: +44 (0) 207 183 8583
email: superiorsupportteam@citycentrebooking.com